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Return & Refund Policy

Last updated: 15 October 2026

Delivery Policy

All orders are dispatched from the United Kingdom.

  • International orders are shipped via DHL Express, FedEx, or UPS. Shipping fees are charged at checkout. Delivery timeframes shown at checkout are indicative only; we do not guarantee delivery within those periods, though we will use commercially reasonable efforts to meet them.
  • UK orders are shipped via Royal Mail First Class Signed For (free) or DHL Express (paid upgrade). DHL collections are once daily; we cannot guarantee same-day collection.
  • We provide all required commercial paperwork to the freight carrier to minimise the risk of customs holds or delays.
  • Import duties, taxes, and brokerage fees for international deliveries are the buyer's responsibility unless otherwise stated in the delivery terms applicable to your shipment. Where goods are shipped on a Delivered Duty Paid (DDP) basis, duties are included as specified at checkout. Where goods are shipped on a Delivered Duty Unpaid (DDU) basis, all import charges remain the buyer's responsibility. The applicable terms are determined by the shipping method selected at checkout.

Right to Cancel & Returns

If you are a consumer based in the United Kingdom or European Union, you have the statutory right to cancel your order within 30 calendar days of receiving the goods, without giving a reason. This exceeds the statutory 14-day minimum under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you are a consumer based outside the UK or EU (including customers in the USA, Canada, Australia, and all other territories), we offer a goodwill return period of 30 calendar days from the date of receipt. This is not a statutory right but a discretionary policy extended as a gesture of goodwill. It applies only where the product does not perform as described or as reasonably expected based on the product listing. General change-of-mind returns are not accepted outside the UK/EU statutory cooling-off period. We reserve the right to decline a goodwill return where the product has been used, installed, or tampered with.

To exercise your right to cancel or request a return, notify us in writing before the applicable period expires:

  • Email Contact tzq88.com with your order number and a clear statement of cancellation.
  • We will reply with a Return Merchandise Authorisation (RMA) number and the return address.

Conditions for return — applicable to all customers worldwide

  • Goods must be returned unused and in their original, undamaged condition and packaging.
  • Products that have been opened, tampered with, modified, or show any signs of use or installation will not be accepted for return and no refund will be issued.
  • Return shipping costs are borne by you unless the product is faulty.
  • A 3% cancellation fee applies to all non-faulty cancellations, reflecting payment processing and administrative costs. This fee is deducted from the refund amount.
  • Original outbound shipping costs are non-refundable.
  • Refunds (minus applicable deductions) are issued within 14 calendar days of us receiving the returned goods or proof of postage, whichever is earlier.

Faulty, Damaged, or Defective Goods

If your product arrives faulty, damaged, or not as described, please report it within 30 calendar days of receipt by emailing Contact tzq88.com with:

  • Your order number
  • A clear description of the fault
  • Supporting evidence (photographs or video footage)

Upon verification of the fault, we will offer one of the following at our discretion: a repair, a replacement unit, or a full refund including reimbursement of reasonable return shipping costs. The 3% cancellation fee does not apply to faulty-goods returns.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

12-Month Warranty

All tzq88.com products carry a 12-month warranty against manufacturing defects from the date of purchase. This warranty does not cover damage caused by misuse, incorrect installation, or modification of the product.

Shipping and customs charges incurred when returning goods under warranty are the buyer's responsibility unless otherwise agreed in writing.

Software embedded in our products is not guaranteed to be compatible with every software variant of the target vehicle. We update our firmware regularly. Year ranges shown on product listings indicate validated model years.

Customs, Duties & Refused Deliveries

Products purchased from tzq88.com do not include destination-country customs duties or import taxes unless otherwise stated in the terms of delivery listed on the shipping options at checkout. Where the shipping method selected is Delivered Duty Paid (DDP), applicable duties are included as specified. Where the shipping method is Delivered Duty Unpaid (DDU), all import charges are the buyer's sole responsibility.

If you refuse delivery or fail to pay import charges, causing the goods to be returned to us, the cost of return shipping and any associated fees will be deducted from any refund due. Any returned package for which a valid tracking number cannot be provided remains the sole responsibility of the shipper.

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